‘What did it mean to wait in the early NHS? Discourses of waiting in the British National Health Service, c. 1940s-1960s’?
Society for the Social History of Medicine Biennial Conference, University of Liverpool, 11th-13th July 2018
Contemporary discussion of waiting in the UK National Health Service (NHS) has often centred upon waiting as a symbol of failure, whether that is a failure of central government to provide sufficient funds, or a failure of institutions and practitioners to provide quality service. Such a discourse is, of course, closely related to the way in which waiting times and waiting lists have been quantified and managerialised since the 1980s; a process that, as Sheard has recently demonstrated, was fostered by the development of new areas of health economics and managerial expertise.
In this paper, however, I explore how the meaning of waiting was constructed during the early decades of the NHS. Specifically, I examine the ways in which changing institutional, political, and technological contexts of post-war Britain offered waiting a new set of often contradictory values. Media outlets, politicians, and health think-tanks, for instance, discussed waiting in diverse ways: as a symbol of egalitarianism, as abandonment, as an inevitable outcome of socialist ineptitude, and as a consequence of professional self-interest and poor co-ordination. Crucially, however, I suggest that the construction of waiting as a problem for healthcare was not simply a top-down process. It was – at least in part – a product of interaction and dialogue between the public, service users, and novel mechanisms of surveillance, through which dissatisfaction and praise could be expressed and translated into meaningful utterances.
‘“Well, we had our first child on the NHS…”: Waiting and the everyday in the early National Health Service’
Cultural Histories of National Health Care Conference, University of Warwick, 18th-19th September 2018
This paper asked to what extent waiting as an everyday interaction with the NHS had distinctive cultural effects in the early post-war decades. In response, it argued that the way that political promises and values of the NHS met with the reality of waiting for healthcare inflected how the British public interpreted both the new health service and their waiting within it. Culturally, public provision became quickly associated with unproductive waiting and professional disregard for patients, and these tropes and assumptions shaped interactions with the NHS’s perpetual shadow – private medicine. From general practice and private consultants in the 1950s to BUPA in later decades, doctors and patients increasingly framed private care in temporal terms during the post-war period: convenience (placing patients in control of timing), speed (reduction of waiting), and timeliness (spending time with patients) became key selling points to private alternatives.
‘“Bright-while-you-wait”: GPs’ waiting rooms, health citizenship, and interstitial time in Britain’s queuetopia, c.1948-56’.
Modern British Studies Conference, University of Birmingham, 3rd-5th July 2019
In the decade following the creation of the National Health Service, the bounded-yet-permeable space of the general practice waiting room became increasingly seen as a political problem. Patients complained about the adequacy and comfort of waiting rooms to statutory bodies, newspapers and MPs. Considered alongside emergent international critiques of practice standards, the Ministry of Health grew concerned at how such criticisms might damage the standing of the new service. Finally, practitioners themselves bristled at external interference with their premises, lamenting a loss of professional autonomy and patient deference.
At the same time, GPs also suggested that redesigning the waiting room provided an opportunity. As a conduit through which patients flowed, the waiting room held the key to maximising efficiency and reducing practitioners’ anxieties about queuing patients. As a temporal container – as a space holding patients stuck in the interstitial, non-productive time of waiting – the properly decorated waiting room also offered the chance to manage patients’ mental states, shape how patients exercised their new health citizenship, and to differentiate general practice from the hospital.
Through its focus on the waiting room, this paper looks to explain why there was such interest in the bounded spaces and temporalities of early NHS general practice. Frustrations with inefficiency and delay are common features of modern attitudes towards time. Yet, this paper argues, we cannot fully understand debates about the time and spaces of waiting in the early NHS without attending to the immediate post-war context: the new dynamics and social relations of healthcare, debates about reconstruction, anxieties around changing social and professional status, and political and cultural concerns with time-use in a period of shifting global and imperial politics. In taking an historical look at the space and time of healthcare, therefore, this paper looks to situate the NHS in a broader cultural, social and political context and to consider the limits of historical perspectives on a supposedly universal topic.
‘Why not include an aquarium or small aviary?’ The materiality of NHS waiting rooms in Britain’s Queuetopia, c.1948-1958
European Association for the History of Medicine and Health Biennial Conference, University of Birmingham, 27-30 August 2019