As part of our ongoing partnership with Hospiscare, Messages in Bottles, we held three showcases of work produced by service-users of the Honiton day hospice.
These three events presented written stories, pictures, songs and short films made in our storytelling and story sharing collaborative workshops. We had participants – service-users, staff and researchers – as well as family, friends, carers and other members of the Hospiscare team come along for an afternoon of reading, thinking, talking and sharing at the King’s House day hospice in Honiton.
We also had plenty of tea, cake, laughter and the occasional tear.
Our next planned event is a tour of local libraries. We’ll be taking interactive displays of the stories to Honiton, Seaton, Sidmouth, Axminster and Exeter. We had planned to start this tour in April 2020, but we had to postpone for obvious reasons. Hopefully, libraries will re-open after the summer and we will be able to take take our show on the road then.
Until then, you can listen to some of the stories here.
In collaboration with Dr Arthur Rose (Bristol), Michael organised a series of lunchtime seminars for Occupational Therapy and Physiotherapy practitioners at the Royal Devon and Exeter hospital.
The workshops grew out of discussions with an OT nurse who attended a Waiting Times workshop at the Wellcome Centre for Cultures and Environments of Health. In addition to fostering links and dialogue between the research team and healthcare professionals, the seminars aim to provide humanities research-based ideas and inspiration for developing clinical practice, using the Waiting Times research as a major source of insight.
In November 2019, Michael shared stories, video and audio from the Messages in Bottles project he and Kelechi have worked on in partnership with Hospiscare.
In February 2020, Michael ran a workshop on how semiotic techniques can be applied to understand and improve upon communication, information exchange and partnership between patients and healthcare professionals in the clinical encounter.
Dr Rose, Michael and the OT team at RD&E will be planning future lunchtime seminars for the year 2020/21.
The Texture of Air: A History of Two Hospitals in Sound and Image
Image by Ben Evans James The Art Deco stairwell connecting the floors of the Eastman hospital
Stephanie Davis writes:
A few weeks ago, I attended the opening exhibition of ‘The Texture of Air’, a heritage project in honour of two old hospitals famous for their pioneering work introducing narrative therapy for children, snoring therapies and cochlear implants on the NHS amongst other things: the (old) Eastman Dental Hospital founded in 1931 and the (older) Royal National Ear, Nose and Throat Hospital (RNENT) opened in 1875. I learned that the project was commissioned three years ago after it was announced that the Eastman and the Royal National Hospitals would be moving from their ‘historic homes’ on Grey’s Inn Road to a new purpose built facility just around the corner. Today, this is the fully functioning New Eastman Hospital on Huntley Street whose foyer, with its 21st century hospital colour scheme and giant geometrical light fittings, I had the opportunity to visit since it served as the venue for the official opening of the exhibition.
I arrived expecting an oral history but the exhibition was much more than this. In addition to an archive of recorded conversations with hospital staff and patients captured over three years, there were films, photographs and artworks all inspired by the atmosphere and architecture of the buildings, the achievements of their inhabitants and the remnants of their working lives together. Accompanying it all was an orchestral score for a wind trio that had been composed especially. The composer, Nicole Robson spoke at the opening about how she had wanted to write a piece of music with the power to enchant its listeners in a way that would be reminiscent of the old (now deceased) Eastman hospital, with its maze of corridors, spiral staircases and the resounding footsteps of people coming and going from all directions.
Specialising as they did in the treatment of oral and aural conditions for many years, the two hospitals offer endless amounts of material for a project of this kind, leading to the discovery of resemblances between the work of trying to reconstruct the past creatively and the that of restoring lost hearing and speech by medical means. Affinities are drawn out in some of the more experimental field recordings featuring medical instruments or other specialist technology put to work in attempts to mediate the sounds of the hospital’s past. In one recording, the sound of an old television set is transmitted using induction coil pick-ups. In another, a much loved fountain on the hospital grounds is made audible from underwater using something called a hydrophone. Most recordings though, are of everyday noises made very simply by volunteers: fittings, machines, ways of life. They evoke the many worlds that disappeared along with the hospitals, of ancient doors swinging shut, an ornate lift grinding to a halt and patients chatting in the waiting room.
Several of the audio recordings have a strange echo-like quality of seeming to be simultaneously caught up in the present and the far flung past. The sounds of machinery whirring away in a non-existent lab for instance, the elongated beeps of the standard hearing test, the passing remarks of women stood together during a fire alarm test, are soundscapes that might belong to different decades or even to different centuries of the same institution. Whereas in the audio-visual archive, the old things of different eras are thrown together in the exhibition in a disorientating way with some of the images from the exhibition appearing almost ahistorical. Film footage of uniformed staff gazing into the camera and blanched out photographs of empty showroom clinics are cut off from anything that might bind them to a particular time period. They seem already to be disappearing into their own atmospheres as though detached from any actual past or future. The lidar scans showing cross sections of the hospital in fossil form also fall into this category of seeming to come from outside time altogether.
Another temporal grouping is reserved for things that have grown old during our own lifetime with a speed that seems to have been accelerated by the much older physical environment of their surroundings. An example of this is the image, shot in a side room of one of the old hospitals, of a heap of medical technology that can’t be older than twenty years being left to gather dust. The actual age of the materials and their connection to the present feels irrelevant. Like all the other things that fall into this category of discarded things from the long past of the institution, the objects lose any foothold in the recent past and get jumbled up with the things of other eras.
The circumstances surrounding the work might help to explain some of its anachronisms. Materials for the oral history were presumably being gathered in the final months and years just before the buildings were closed (demolished in the case of most of the Eastman Dental Hospital), and the work of collecting the past appears to have shared roughly the same timeline as the work of dismantling the two hospitals. There is at least one mention of this in recorded conversations when two women are overheard speculating hopefully about whether or not they will still get to see eachother after the crossover, “…we will still have time together, won’t we?”. But for the most part, nothing is said on the subject of the future. Its conspicuous absence lends the whole project an eerie quality, cutting it adrift from the present and making it seem as though the voices of staff and patients populating the institutions and now the archive, were never to leave the hospitals after those last days. Had somebody stayed around long enough to have overheard them making their way through the end of one era and into the start of another, the exhibition might have felt a little less haunted than it turned out to be, but the Texture of Air seems always to have been a project more interested in opening a portal to the past than in finding continuity with the future.
The project was led by Oral Historian, Laura Mitchison in association with Screen Deep and On the Record and featured the work of artists and the contributions of volunteers. A complete list of credits and the archive itself are available at https://www.thetextureofair.uk/
The exhibition will remain open for the public to view in the new Eastman hospital.
Although, according to recent NHS data, on average only 1% of total primary care appointments were for home visits, the motion provoked a considerable backlash among patient groups, senior healthcare professionals, the press and Government ministers.
Critics broadly focused on the capacity for severely ill and immobile patients to access the GP, whereas supporters argued that GPs ‘no longer have the capacity to offer’ visits. At its heart, in other words, were questions about for whom and for what GPs should reasonably make time.
As my recent work on appointments systems is revealing, GPs’ time and patients’ rights of access to care have formed a central object in public debate since the foundation of the NHS. By contrast to the current proposals, however, the emergence of full-time appointments systems for surgery sessions in general practice generated far less initial resistance, despite affecting a far greater proportion of the practice population.
‘Much of the overwork of which doctors complain is due to lack of proper business methods’
The first decades of the NHS witnessed a considerable change in how people waited for a GP consultation.
In the early 1950s, only 2% of British general practices employed full time appointments systems for their surgery sessions. In the vast majority of practices, those patients wishing to see the doctor could simply arrive at the premises during surgery hours and wait to be seen in turn. Even practices with appointments systems quietly reserved part of the surgery session for patients arriving without an appointment.
Finally, for those too ill to come to the surgery, visits were common; around a quarter of consultations on average occurred in patients’ homes.
By the early 1970s this situation had dramatically altered. Around 80% of practices now employed full-time appointments systems. Crucially, changes to NHS rules empowered doctors to defer treating patients who they felt were not in need of immediate attention. Patients were thus increasingly unable to access the doctor on demand without an appointment. A wait for the doctor might stretch to several days if one was unavailable immediately.
As with contemporary discussion around home visits, GPs’ concern with time pressure generated interest in appointments systems. Following the creation of the NHS, many GPs bemoaned having ‘much more work’ and feeling like they were ‘chasing [their] practice downhill all the time with no hope at present of ever catching up’. As a result, many doctors sought organisational innovation to achieve ‘more economic use of … time and energy’.
Notably, one particular attraction of new systems was that they might ‘reduce the demand for visits’, as reduced crowding and waiting times could make surgery attendance less taxing. The time saved by reduced travelling could be put to use elsewhere.
Efficiency was not the sole factor motivating GPs to take up appointments systems, however. Traditional arrangements, for instance, could lead to late-running surgeries – any patient who arrived before doors closed had a right to be seen. As one satirical novel put it: ‘the patients came steadily to my cubby-hole, though every time I began to think about lunch and peeped outside there seemed to be as many waiting as ever’.
Constant work and anxiety about the waiting room’s ‘vast unknown population’ left GPs feeling exhausted and stressed. ‘A life of uncertainty as regards the working events of a day’, one GP noted, ‘is nervously exhausting at all times’. Only with an appointments system was ‘the element of being in a hurry… eliminated’ and ‘a much calmer atmosphere’ established.
Appointments thus enabled GPs to reduce daily physical and psychological strains, and offered greater control of time in their working and social life. They could now make time for dinners and professional development opportunities. Such pursuits also led enterprising practitioners to engage in the first out-of-hours companies and develop rotas for the burden of night calls.
‘They are not just “the next patient, please”’
Such substantive change did not go unnoticed. Traditional GPs in particular expressed concerns about how appointments created psychological barriers to attendance for patients with uncertain symptoms, preventing the opportunity for early diagnosis.
GPs also noted inequitable social consequences, pointing to poorer and elderly patients having difficulties making appointments. ‘The 3d for the telephone’, suggested one practitioner, was ‘an added expense to their budget’, whilst making timely journeys was made more challenging by reliance on public transport and greater geographical isolation.
Generally, however, patients seemed to accept new systems during the 1960s. Consumer bodies lobbied for them, and surveys revealed approval ratings as high as 98%. Primarily, patients appreciated reduced surgery waits (on average being halved) and liked being able to integrate appointments into their day, ‘shopping in what would previously have been waiting time in surgery’.
Doctors also noted that patients appreciated having protected time with the GP. They even suggested that the work involved in securing a consultation meant had a ‘better understanding of the value of the time spent in consultation… emphasis[ing] the importance of the doctor’s advice’.
It was when appointments proved hard to come by that dissatisfaction manifested. In response, some patients lamented losing the traditional guarantee of same-day consultation, describing the queue as ‘much more humane’ than the delay and ministrations of ‘a dragon of a receptionist’. Indeed, receptionists attracted considerable public ire.
By contrast, some critics noted the changing experience of waiting, bemoaning declining ‘comraderie’ in the waiting room. Whereas once waiting patients were collectively left out of sync with the rest of the social and economic community – to paraphrase Harold Schweizer – under appointments they were out of sync with one another.
By the time appointments systems nationally began to struggle, reverting to older temporal orders was almost inconceivable. Individual practices did abandon appointments after bad experiences, but generally too much financial, organisational and psychological investment had already been made.
The drive for choice and immediacy in appointments has undoubtedly pressurised GPs to be time conscious, and – as in the 1960s – has contributed to the undesirability of home visiting.
Though drawing lessons from the past is a dangerous activity, given the historical drift away from home visiting – and present pressures to access GPs on demand – it wouldn’t be a surprise to see home visiting hived off from GPs in the near future.
If it were, reintroducing home visiting to GPs after the act may well prove as difficult as removing the appointment. The other consequences of this change, though, are far more difficult to predict.
 S. Hadfield, ‘A field survey of general practice, 1951-2’, BMJ, 2:4838, (1953), p. 701.  N. Bosanquet and C. Salisbury, ‘The practice’ in I. Loudon, J. Horder and C. Webster, General Practice under the National Health Service, 1948-1997, (Oxford: Oxford University Press, 1998), p. 47.  ‘14 days to see your doctor’, The Lancet, 301:7809, (1973), 923.  E. Anthony, ‘The GP at the Crossroads’, BMJ, 1:4661, (1950), p. 1078.  J. Stevenson, ‘Appointment systems in general practice: do patients like them, and how do they affected work load?’, BMJ, 2:5512, (1966), p. 516.  Central Health Services Council Standing Medical Advisory Committee, The Field Work of the Family Doctor, (London: HMSO, 1963), p. 15.  R. Gordon, Doctor at Large, (London, Michael Joseph, 1955)  ‘Why are we waiting?’, Platform, (Basingstoke Consumer Group, October 1964), p. 28.  H. N. Levitt, ‘An appointment system in a single-handed general practice’, The Practitioner, 185 (1960), p. 213.  Bosanquet and Salisbury, ‘The practice’, pp. 58-9.  N. C. Horne, ‘An appointment system for use in general practice’, BMJ, (Supplement, 29 November 1952), p. 210.  D. Dean, I. M. Dean, B. R. Wilkinson, and R. McMurdo, ‘Appointment systems in general practice’, BMJ, 1:5434, (1965), 592. Also: J. M. Bevan and G. J. Draper, Appointment Systems in General Practice, (Oxford: Oxford University Press on behalf of the Nuffield Provincial Hospitals Trust, 1968), pp. 113-15 The Field Work of the Family Doctor, p. 27.
 K. Johnstone, ‘Trying your patients’, The Guardian, 1 February 1979, 13.  J. Cunningham, ‘Doctors avoid ‘unnecessary’ calls’, The Guardian, 2 May 1973, 7.
The European Association for the History of Medicine and Health held its biennial conference in Birmingham on August 27-30th, an event at which both Michael J Flexer and I were lucky enough to speak. Under the theme of “sense and nonsense”, the conference brought together scholars from around the globe to explore the emerging field of sensory history, covering topics as diverse as smell and health in the art of the Dutch Golden Age to the introduction of cocaine into China at the turn of the twentieth century.
The first paper from the Waiting Times’ team came on the morning of Thursday 29th from Michael, as part of the Senses and Modern Health/Care Environments network led by Dr Victoria Bates. As usual, Michael’s paper was a tour de forceof wit and insight, and generated some of the more interesting summaries on the Twitter once divorced from context…
Michael’s exploration of the semiotics of contemporary general practice waiting rooms provoked lively discussion, not least around how such spaces were reworked by contemporary political economies and moments of resistance to intended use.
However, two aspects of the paper stuck out for me.
The first was the way in which Michael deconstructed the concept of “sense” through Deleuze, pointing out that many individual aspects of the waiting rooms had anticipated user needs but generally failed to come together cohesively to make sense as a whole. The accumulation of relics (defunct signs of varied sizes, old magazines), unintentional juxtapositions (advertising social care for the elderly on a space reserved for infant welfare concerns), and perhaps even interrupted efforts to “dress” the space created a sense of incoherence, taking patients out of the “now” and scattering them throughout time (and space).
The second was the total absence of the general practitioner from the waiting room.
Responding to a question drawing on contrast with the premises of German GPs, Michael noted that these spaces almost consciously removed the doctor’s personality. In many respects, this absence emerged from contemporary structures of ownership, where GPs likely work in – rather than own – the spaces in which they practice. Indeed, this divorce created situations where doctors could not explain the presence of certain leaflets in their waiting rooms, nor could practice managers. Agreements were made to advertise certain products or services at the Commissioning Group level, and so the spaces of waiting would be subject to reshaping at the level of management rather than labour.
Both these points caused me to reflect on my own work, and on the specific history of general practice care in Britain.
My paper (delivered on the Thursday afternoon) looked to explore why GPs began to pay so much attention to their waiting rooms during the 1950s and 1960s, and how the changes being pioneered at this time reworked the sociality and sensory experience of waiting for primary healthcare. In this I began to consider some of the unintended consequences of certain changes, such as the use of public information notices, and here historical echoes with Michael’s considerations emerged. (For instance, how posters demanding patients be responsible for managing one’s own time, as well as that of the doctors, could ironically create a sense of disempowerment and distance from moments of care.)
It also deployed some rather cheap tricks to keep the audience interested…
However, what Michael’s paper made me appreciate were the ways in which structures of ownership could influence how waiting was shaped and experienced. Although the creation of the NHS removed formal “ownership” from GPs in that practices could no longer be bought or sold as private property, GPs nonetheless controlled how their practices were laid out and interiors designed. At least in the 1950s and 1960s, GPs largely determined how the time of waiting was passed – what patients were exposed to, and how they were held.
Of course, patients found ways to disrupt the best plans of doctors, such as damaging furnishings or removing materials from the premises, whilst the chatter that might pervade waiting rooms could hardly be legislated for or controlled if patients were determined. (Indeed, based on Michael’s observations, waiting in general practice may well have been more communal in the post-war decades, reflecting changing lengths of waiting, the number of patients in the waiting room and broader cultural practices of waiting in public spaces.)
Moreover, Michael’s references to how a space could be made “nonsensical” by the sediment of previous layouts or interrupted actions also underlined how I may have previously placed too much emphasis on the coherence of GPs’ plans for redecoration; in situ, and longitudinally, their decisions may have made less sense than intended.
Nonetheless, the contrast between our papers drove home how the aggregation of practice organisation since the 1990s, and particularly the 2000s, may well have altered the waiting experience for patients.
Beyond our panels, there were several personal highlights from the event.
The panel on “Modern Medical Visions” featuring Beatriz Pichel, Kat Rawling, and Harriet Palfreyman offered eye-opening (apologies for the pun) explorations of the way that photographs and drawings provided multiple modes of viewing patients and illnesses throughout the nineteenth and twentieth centuries, and underlined how such materials functioned in multi-sensory and experimental ways.
It also featured original artwork (can you guess which one is the creation of a medical artist?):
Claire Hickman’s discussion of birds and the therapeutic hospital environment was another paper that made me think about temporalities in new ways, and particularly the affective and psychological relations produced by asynchronous life-spans. (Although the absence of a “late parrot” was disappointing.)
However, perhaps the most invigorating – and humbling – paper came from Tracey Loughran’s keynote, which explored gendered and embodied time through women’s memories and experiences of menstruation.
The paper stressed the importance of historicising the body, placing it in shifting cultural and social contexts, whilst also not denying the embodied-ness of historical subjects. It thus raised important questions about how we might think about the ways that changing expertise and technologies around reproduction, conception and menstrual cycles have mediated women’s experiences of embodied time, establishing different norms, expectations, and practices across generations.
In addition, though, Loughran also queried the multiple temporal entanglements of doing historical research, and she ended her keynote reflecting on the embodied experience of being a female historian. She castigated those male academics who wasted their female colleagues’ time with self-indulgent – and ignorant – “more of a comment than a question” interventions, and who often took the same approach in everyday working life. She also called for female academics to resist pressures to take up less time and space, and to remind them that they were the future.
It was a powerful clarion call, and one which will definitely live long in the memory.
All in all, then, the conference was a fantastic – if somewhat exhausting – four days. It was intellectually enriching and raised politically vital issues. The University of Birmingham provided a great venue for the event, and my generous local guides made me appreciate the city much more than I had previously.
My only regret was that I was unable to attend every panel, with many running simultaneously. Well, that and the fact that there was no karaoke. Fittingly, I suppose my wait to sing “Time After Time” goes on …
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